* Each booking has a booking fee of R495.00 and each property has a refundable breakage deposit that will be added to your final invoice.
* Cardholder, ID/Passport is required at check-in.
* The credit card used for the online deposit must be present at check-in.
* Prepayment Policy
50% deposit and completed online registration form (including a copy of your passport) are required to confirm the booking. The balance and damage deposit are due two weeks before check-in.
*Cancellation Policy
Payment is non-refundable unless the Owner manages to rebook any nights that were canceled. Consumer Protection Act will apply and if guests cant travel due to travel restrictions, the Owner will offer a travel credit for the property.
*Indemnity:
Home Meets Hotel, as well as the owner, do not accept liability for any loss and/or damage to any personal items and/or person for any reason whatsoever. Sufficient travel & medical insurance is therefore strongly advised.
Important Information:
We provide guests with a starter pack to get them going on the first day of their arrival consisting of tea/coffee/sugar/milk/water, basic cleaning detergents and bathroom amenities. Please take note that we do not replenish these items for the duration of your stay.
We provide a sufficient number of prepaid units to cover your stay. However, excessive use of air conditioning or heating systems can deplete these units more quickly. Should the units run out, any additional usage will be at your own expense. Please note that electricity usage is capped at the average consumption rate for the apartment.
We provide guests with a fitted sheet and duvet, which will be on the bed as well as a bath towel and hand towel for each guest.
To ensure your convenience, kindly remember to bring your personal login details for DSTV, Netflix, Amazon Prime, and any other applicable services, as not all apartments are equipped with login credentials. Thank you for your understanding and cooperation.
We can arrange housekeeping at an additional cost. Please make sure to arrange this with your host prior to your arrival. For bookings longer than 7 nights, there is a complimentary mid stay cleaning service which includes a change of linen.
No smoking is allowed in the apartment, failing to adhere to it, the group will be requested to leave the premises immediately and payments will not be refunded.
Alcohol consumption is not allowed in any communal areas.
We do not have international plugs/converters, therefore please remember to bring your own.
We do not get informed when neighbouring units are getting renovated, therefore if it happens during working hours, we are unable to prevent it.
We can only recommend and not dictate the furnishing, window coverings (whether too light or too dark), kitchen utensils, cooking ware, cutlery etc of the unit, as this remains the personal choice of the owner.
In case of strong winds, we keep the outdoor furniture inside, however you are welcome to use it outdoors
Due to strong winds, there might sometimes be a bad odour in some of our apartments but it will disappear again, if not, please contact your Host. The wind can also sometimes cause a whistling sound in some of the apartments.
Some apartments are surrounded by restaurants and pubs, therefore take note that there might be noise.
If you are not sure about the square meters of your apartment, please ask your Host.
Please report anything which is not to your satisfaction on the day of your arrival, so that we can address it to the best of our ability as it is our top priority to make your stay with us as pleasant and memorable as possible.
Please note that any in person check in after 7pm will have an additional charge of R500.00.
We can arrange an airport shuttle at an additional cost.
