DEPOSIT POLICIES:
Payment must be fully settled: 30 days prior to arrival, or if that date is already passed, then within 2 days of guest confirmation of intention to book.
Key & Breakage Deposit:
A standard key & breakage deposit is payable before or at check-in. This amount depends on the standard of the apartment and may be changed at owner’s / management’s discretion. The following types of payments are accepted:
Secure online payment / Pre-authorisation link that can be sent directly to you or sent with the check in host on the day of arrival (preferred). This is for all short term stays less than 28 nights only.
If no credit card will be available upon check in and for all stays more than 28 nights; the deposit is payable via EFT but needs to bank before arrival.
If none of the two options above was actioned a non-refundable cash payment must be made before check in can be completed.
Deposits will be refunded between 7 and 14 working days after bank confirmation letter has been received, should everything be in order.
Arrivals:
Check-in time is from 14:00 (2pm) onwards on the day of arrival. All guests are to be met in person to complete check-in process. For check-in outside of office hours on weekdays, and after 18:00 (6pm) during weekends a fee of R300 is payable on arrival before keys can be handed over.
Check-out time is 10:00 (10am) on the day of departure. Penalty fee of R150 / hour for late check-out (without prior arrangement).
- No Smoking allowed in the property
- No pets allowedlus a refundable damage deposit of R1,000.00] must be fully settled: 30 days prior to arrival, or if that date is already passed, then within 2 days of guest confirmation of intention to book.
A Cleaning fee of R350 is applicable and payable on all reservations.
Arrivals:
Check-in time is from 14:00 (2pm) onwards on the day of arrival. All guests are to be met in person to complete check-in process. For check-in outside of office hours on weekdays, and after 18:00 (6pm) during weekends a fee of R250 is payable on arrival before keys can be handed over.
Check-out time is 10:00 (10am) on the day of departure. Penalty fee of R150 / hour for late check-out (without prior arrangement).
- No Smoking allowed in the property
- No pets allowed