Regal Inn Ballito

Credit card used to take the deposit amount needs to be present at check inn as well as a copy of the owners ID/ Passport and Permit
Modification of a reservation out of cancellation period and within the cancellation period will be charged an administration fee of R50.00
Less than 14 days prior to arrival or in case of a No-Show: 100% cancellation fee will apply.
Modification of a reservation out of cancellation period and within the cancellation period will be charged an administration fee of R50.00.
All bookings made, paid for, and canceled out of the cancellation period may be charged an administration fee of R150.00 per room booked.
TERMS AND CONDITIONS:
1. Check-in time is from 14H00 daily and check-out is strictly at 10H00. It is entirely up to the guest to choose when he or she wishes to check-in between the stipulated times of arrival and departure. A full rate will still apply on guests checking-in after 12:00 midnight and no discount requests will be entertained. An additional room fee will be charged on any guest checking out after 10.00am. Extension of stay must be requested at reception by 9.30am and is payable up-front.
2. Kindly note that we offer budget accommodation, hence we do not have fridges, porters, room service, iron and ironing boards, hair dryers in our rooms.
3. Please ensure that television and aircon remotes together with the access card or manual key are handed over at the reception counter and signed for on departure. Replacement charges of R300.00 for each remote, R300.00 for the manual key and R80.00 for the access card will be charged should any of the items not be handed over. (Day use rooms will be charged a deposit of R100.00 upon check-in. Deposit will be reimbursed on departure upon return of the television and aircon remote, together with the access card) Room contents (towels, linen, kettles) are strictly prohibited from leaving the rooms.
4. Housekeeping operates from 08.00am to 15.30pm. Rooms are serviced between these times only.
5. Although every precaution will be taken towards the safety of guests, staff and management of Regal Inn Hotel Ballito will not be held liable for any theft or injury to any person within the hotel premises. Please ensure that all doors and windows are closed and locked when leaving your room.
6. We have a strict no noise and no visitor’s policy from 22H00 and guests are requested to be considerate of other fellow guests in the building on this matter.
7. Smoking is strictly prohibited in the rooms and other areas within the premises except for the designated areas. All rooms are fitted with a smoke alarm and should this alarm be set-off, you will be liable for the fire technician’s call-out fee of R250.00 and the clean-out fee of R250.00 thus, making the total R500.00.
8. All stained linen, broken utensils and damages to anything in the room will charged for. Any damages or dissatisfaction with any aspect of the room on check inn must be reported to reception immediately. No room changes can be made after 10 minutes of guest being in the room.
9. Calls for shuttle services, food outlets and laundry services will be done at your own expense. Reception can only assist by providing the contact numbers only.
10. Each room has a tea and coffee station with a provision for complimentary ingredients. Any additional tea, coffee, sugar and creamer sets are available at an additional cost of R5.00. Breakfast is an optional extra charge of R85.00 per adult and R55.00 per child aged 12 years and below respectively (Breakfast rate in December differs). It is served from 06.30am to 09.30am daily. Room consists of 2 bath towels, 1 hand towel, 1 bath mat, additional towels are available at extra cost or R10 each.
11. Pressing irons and boards are available at reception FREE OF CHARGE for 30 minutes only. A R50.00 fee will be charged for a period longer than that. To be collected at Reception and brought back after use
12. Over-crowding in the rooms is strictly prohibited. Any guest found exceeding the stipulated occupancy numbers will be penalized and made to pay an extra full night’s rate. Guests are also requested to wear appropriate attire in public areas.
Double/ Twin rooms - 2 occupants only; Double-single rooms- 3 occupants only; Family rooms – 4 occupants only with 2 being adults and the other 2 being children aged 12 years and below only.
13. No credits or refunds will be entertained on cancelled bookings or early departures.
14. Lost and found property will be kept for a maximum period of 30 days, with unclaimed goods disposed of thereafter.
15. No pets, hubbly bubbly, ice without cooler box or ice bucket and braaing will be allowed on the hotel premises. No hanging of towels and clothes on railings and windows is allowed.
16. Any act deemed illegal by law is not permitted within hotel premises and the Police will be summoned if any occurs. We have a right to search any room that we suspect of any illegal activities. The guest or guests involved in the illegal act will be asked to immediately vacate the hotel premises. NO REFUND will be given.
17. Our reception is open for 24 hours a day. Please dial 9 from your room for assistance
18. No hanging/drying of clothing over rails.
19. No guest vehicles are allowed to be left after departure within hotel premises without authorization from management.
20. Rates are subject to change without prior notice.
21. Wifi is free for 30 minutes per day only.

If cancelling 14 days before arrival, forfeit 100% of the booking total.
If cancelling 30 days before arrival, forfeit 75% of the booking total.
If cancelling 45 days before arrival, forfeit 50% of the booking total.
If cancelling 100 days before arrival, forfeit R150.00.