Paradiso Views, Camps Bay

- The Guest shall be liable to pay for any loss or damage to the premises and/or its contents, whether accidental or intentional. Any lost keys or remote control gadgets not returned will result in the lock and keys/remote control being replaced, and the Guest shall be liable for such costs.
- All loss and/or damage to the premises and/or its contents will be charged at the fair repair and/or replacement cost of such item. The Guest shall further be liable to pay, to RCA, an administration fee of 5% on the full transaction as well as an additional fee of R350 (three hundred and fifty rand) per hour for managing the aforementioned replacement/repairs/damages/losses/lost keys.
- The Guest agrees to pay a breakage and security deposit of R10 000.00 (ten thousand rand), or such other amount agreed upon between RCA and the Guest, by no later than 10 (ten) days prior to arrival at the Premises.
- If the Guest hasn't paid the breakage and security deposit in advance, the Guest undertakes and agrees to either:
- sign the credit card authorisation in and annexed to the Booking Form to reserve the breakage and security deposit on his credit card in accordance with the said authorisation;
or
- obtain breakage guarantee cover at the Guest's cost and expense, to the value of R200 000.00 (two hundred thousand rand – the guaranteed amount) issued by Guardrisk Insurance Company. A copy of the said application is available on request. RCA will further aid the Guest should he require assistance with the processing of the application.
- Any loss or damage to the premises shall be set off against the breakage and security deposit held by RCA. Should the amount of damages suffered exceed the amount of the breakage and security deposit, the Guest shall remain liable for the payment thereof, which sum is due and payable within 24 hours of presentation of the invoice by RCA.
- Upon expiry or earlier termination of the Occupation period, RCA shall be entitled to either: -
- deduct from the breakage and security deposit paid by the Guest, all breakages and/or damages and/or losses in and to the premises and the contents thereof occasioned during the Occupation period in respect of repairs, maintenance and/or replacement of broken or missing items and/or costs incurred in returning the premises to the condition as received by the Guest or occupant on check in, or
- debit the Guest's credit card as per the credit card authorisation in and annexed to the Booking Form in respect of such breakages and/or damages and/or losses or any other amount due and payable by the Guest.
- The Guest may not under any circumstances whatsoever set-off monies owing by him/her in terms of the booking against the breakage and security deposit.
- The balance of breakage and security deposit held after settlement of the items reflected in paragraph 9.1 above shall be refunded to the Guest after all the work and attendances involved, if any, have been completed, which could reasonably be expected within (2) two months of the check-out date unless the necessary repairs or replacement of broken / missing items take longer than this period to rectify.

Any requests for changes in or cancellation of the booking shall only be effective if made in writing and delivered to RCA by secure e-mail or by fax by the Guest; and
- cancellation charges payable by the Guest pursuant to a cancellation in terms of paragraph 3.1 above shall be as follows: -
Days before occupation date forfeiture / loss
31 (thirty-one) days or more the full deposit shall be forfeited
Less than 31 (thirty-one) days
the entire occupancy fee shall be forfeited

- Refunds and waiver of cancellation policies are at the discretion of Management and its ability to re-let the accommodation at the same or a higher rental. Any loss suffered by the Owner, subject to a minimum charge equal to 50% (fifty per cent) of the Occupation fee, shall be deducted from any monies refunded to the Guest.
- All confirmed bookings for more than 30 (thirty) consecutive days, the full Occupancy fee will be forfeited in the event of any cancellation by the Guest.
- GUEST INSURANCE:Guests are advised to take out suitable insurance covering the Guest's own liability and cancellation/curtailment risks for any reason.
- shall apply to all transactions unless an alternative cancellation penalty is agreed upon between the parties and is recorded in the Booking Form.
- In the event of a cancellation charge arising, the amount due shall be paid by the Guest to RCA within 48 (forty-eight) hours of the charge arising, notwithstanding the fact that any charges may be covered by his/her insurance policy.
- The Guest shall not be entitled to cancel the booking as a result of a defect to the premises but shall afford RCA or Owner the reasonable period to remedy same.